Terms of service
Return & Refund Policy
Last Updated: July 26, 2026
At GearSpawn, we want you to shop with confidence. If you are not completely satisfied with your purchase, we're here to help.
Return Window
We accept returns within 30 days of the date your order is delivered.
To qualify for a return, your item must:
- Be unused and in its original condition
- Include all original packaging, accessories, manuals, labels, and tags
- Include proof of purchase (order confirmation or receipt)
Items returned after 30 days may not be eligible for a refund.
How to Start a Return
To request a return, email us at:
Please include:
- Your order number
- Your full name
- The item(s) you wish to return
- The reason for the return
If your return is approved, we'll provide instructions for returning your item.
Returns sent without first contacting us may not be accepted.
Return Shipping
Customers are responsible for return shipping costs unless:
- The wrong item was shipped
- The item arrived damaged
- The product is defective
We recommend using a trackable shipping service, as GearSpawn is not responsible for lost return shipments.
Refunds
After we receive and inspect your returned item, we'll notify you whether your refund has been approved.
If approved:
- Refunds are issued to your original payment method.
- Refunds are processed within 5 business days after approval.
- Your financial institution may require additional time before the refund appears in your account.
Original shipping charges are non-refundable unless the return is due to our error or a defective product.
Exchanges
We gladly accept exchanges within 30 days for eligible products.
Items being exchanged must meet the same eligibility requirements as returns.
If the requested replacement is unavailable, we will issue a refund instead.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If you receive:
- A damaged product
- A defective product
- The wrong item
Contact us within 7 days of delivery at:
We'll work quickly to resolve the issue through a replacement or refund.
Non-Returnable Items
For health, hygiene, and safety reasons, the following items cannot be returned once opened or used:
- Gift cards
- Downloadable digital products
- Clearance or final sale items
- Personalized or custom-made products
- Products damaged through misuse or improper handling
Cancellations
Orders may be canceled before they have been processed for shipment.
Once an order has shipped, it cannot be canceled and must follow this Return & Refund Policy.
Questions
If you have any questions regarding returns or refunds, please contact us.
GearSpawn Customer Support